Privacy policy

This privacy policy provides visitors to this website with information about the collection of personal data, as well as the means and purposes of their processing when you access our website, when you subscribe to one of our online services or in connection with other interactions with us (for example,  also offline in the context of a business relationship, for the processing of your contact details, for the recruitment and application process for  positions, etc.) .

Protecting your privacy is important to Urbasolar and, as an international company, we use your personal data in compliance with applicable data protection laws.


2.Purposes of processing personal data

3.Legal bases for processing

4.Your rights regarding your personal data

5.Disclosure of your personal data

6.Data transfer abroad

7.Data retention       

8.Data security


1. Contact

URBASOLAR, whose registered office is located at 75 allée Wilhelm Roentgen – CS 40935 – 34961 Montpellier Cedex 2, is the  data  controller within the framework of this privacy policy.

URBASOLAR is part of the Axpo Group, which consists of various companies, whose names appear in the current financial report of Axpo Holding AG. Insofar as Urbasolar is not responsible for the processing of your data and the terms “Urbasolar“, “we“, “us” or “our” are mentioned below, we refer to the  urbasolar affiliate, as designated above, which is the controller of your data.

If you have any questions about this privacy policy, the processing of your personal data and/or the exercise of your rights in this context, please contact us (e-mail:

Our  data protection officer looks forward to hearing from you and addressing yours concerns. For security reasons, Urbasolar may implement appropriate measures to verify your identity.

2. Purposes of processing personal data

When visiting this website, submitting a job application or in other instances, your personal data is collected, stored and processed.  The data necessary to respond to your request or for the purposes of a contract or a legal obligation are indicated in the collection forms (in particular by asterisks). If you do not wish to provide the mandatory data, we will probably not be able to process your request or provide you with the relevant services.  This processing includes in particular the following personal data and takes place in the following situations, for the purposes listed below:

2.1. Navigation on our site

2.1.1. Log data

When visiting our website, technical data is collected. This data includes your IP address or that of your Internet service provider, the home page (website from which you accessed our website), the type of browser, the operating system and platform, the pages visited under, as well as the time and date of access (so-called “login data”). The data is automatically saved in log files for a period of one year. We process this login data in order to improve our website, in particular to analyse how visitors use this website. The data is also analysed for statistical purposes as well as for internal measures related to safety and quality improvement.

2.1.2. Cookies

This website also uses cookies to track the use of the website. Cookies are small data files that a web portal places on your computer, tablet or smartphone when you visit the site. By using cookies, the website may “remember” certain entries and settings (e.g. login, language, font size and other preferences) for a certain period of time, and you do not have to re-enter these settings when you visit the site again or browse through the portal. We use cookies on our website to analyse the use of the website. Some of the videos embedded in our web pages also use cookies to generate anonymous statistics about previously visited pages and videos viewed.

The information collected using cookies is not used to identify you, and cookies are only intended to pursue the purposes described in this privacy policy. It is not necessary to accept cookies to use the website, but it facilitates browsing the Internet. You can set cookies at any time during your visit to our site via our cookie management module.

You can also block or delete cookies in your web browser. You can consult for more information. You can delete all cookies from your computer and set most browsers not to accept cookies. However, you may then have to manually adjust some settings each time you access a web page, which can lead to the degradation of some features.

Cookie List

Necessary CONSENT HTTP 2 years Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR compliance of the website.
Necessary cookieyes-consent HTTP 1 year Determines if the user has accepted the cookie consent box.
Necessary resolution HTTP Session Session Determines which device is used by the visitor – This allows the website to adapt to the optimal resolution for that specific device.
Preferences pll_language HTTP Session Session This cookie is used to determine the visitor’s preferred language and sets the language accordingly on the website, if possible.
Statistics _ga HTTP 2 years Records a unique identifier used to generate statistical data on how the visitor uses the website.
Statistics _ga_# HTTP 2 years Used by Google Analytics to collect data on a user’s visits to the website as well as the dates of the first and most recent visit.
Statistics _gat HTTP 1 day Used by Google Analytics to limit the request rate.
Statistics _gid HTTP 1 day Records a unique identifier used to generate statistical data on how the visitor uses the website.
Statistics collect Pixel Session Session Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels.
Statistics td Pixel Session Session Records statistical data on user behavior on the website. Used for internal analysis by the website operator.
requests HTTP Session Session Used to track user interaction with embedded content.
Marketing yt.innertube::nextId HTML Persistent Persistent Records a unique identifier to track YouTube videos that the user has viewed.
Marketing ytidb::LAST_RESULT_ENTRY_KEY
YtIdbMeta#databases HTML Persistent Persistent Used to track user interaction with embedded content.
Marketing yt-remote-cast-available
yt-remote-session-name HTML Session Session Stores user preferences for the video player using embedded YouTube videos.
Marketing yt-remote-connected-devices
yt-remote-device-id HTML Persistent Persistent Stores user preferences for the video player using embedded YouTube videos.

2.1.3. Social plug-ins

This website contains social media plug-ins, such as the Facebook “Like” button. When you access the website, these modules automatically transfer your data (IP address, date and time of the visit, etc.) to the provider(s) of these modules (e.g. Facebook in the case of the “Like” button), regardless of whether you have interacted with them or are a member of this social network. These third-party providers, as data controllers, apply their own privacy policies, which we invite you to consult for more information:

Solution Provider Addresse Liens
Twitter Twitter Inc. Twitter International Company

Data Protection Officer

One Cumberland Place, Fenian Street

Dublin 2, D02 AX07 IRELAND
Facebook Facebook Inc. Facebook Ireland Ltd.

4 Grand Canal Square,

Grand Canal Harbour

Dublin 2 IRELAND

YouTube YouTube LLC. Google Ireland Limited

Gordon House,

Barrow Street

Dublin 4, IRELAND

Linkedin LinkedIn Inc. LinkedIn Ireland Unlimited Company

Legal Dept.

Wilton Plaza

Wilton Place,

Dublin 2, IRELAND

2.1.4. Web analysis, tracking and marketing automation

Web analytics tools are used for the purpose of anonymous analysis of user data (connection data) to identify trends and enhance our online services. Therefore, the data is not only processed by Urbasolar, but also by the providers of these tools on behalf of Urbasolar. The providers process this information to analyze your use of the website, to generate reports on website activities and to provide additional services in connection with the website and internet usage. The contact details you have provided in the context of a business relationship may be automatically transferred to our contact database. Providers may also transmit this information to third parties under a legal obligation or when third parties process this data on behalf of suppliers. The IP address transmitted by your browser is not combined with other data processed by these respective providers (see conditions below).


Solution Purpose Provider Addresse Liens
Google Analytics Web Analytics Google Inc. Google Ireland Limited

Gordon House,

Barrow Street

Dublin 4, IRELAND

2.1.5. Third-Party website links

This Web site may contain third-party content or links to other Web sites that have been put online solely to improve usability and for information purposes. Please note that this Privacy Policy does not apply to  third-party content or websites. Third party Web content or sites – including third-party Web sites that are linked to Urbasolar’s Web site  or that disseminate them via framing techniques  (i.e. they are displayed in boxes on this website) – are not subject to our control.  Urbasolar is not responsible for the accuracy, completeness or legality of the contents and links contained on these sites, nor for the offers, services or other related thereto. You are responsible for the use of such Web content or sites.

2.1.6. Use of online services

When you contact us via the address, we process your personal data in order to be able to provide you with the corresponding service satisfactorily.

2.2. Processing contact data

When we establish business relationships with suppliers, customers and partners, we process, analyse and store the personal data of their employees in order to conclude and manage contracts, and for planning, accounting and other related purposes.  with the contract. Depending on the field of activity, we are also required to control the company concerned and its employees, for example through a validation process. In this case, we collect and process additional data, if necessary from third-party providers. We may also process this data to improve our  customer strategy, customer satisfaction  or   customer relations (Customer/Supplier Relationship Management).

2.3.Data privacy in recruitment and job application processes

Persons in charge of the processing process the personal data of job applicants to  carry out the recruitment process. Processing may also take place electronically. This is particularly the case when a candidate provides the documents of his application electronically, for example by email to the person in charge of recruitment. We process the personal data that you make available to us in the context of your application in order to carry out the recruitment process, insofar as this is necessary to examine your application file in connection with the position concerned and, if the recruitment is successful, to prepare the employment contract.

3. Legal bases for processing

Depending on the purpose, we process your data according to different legal bases. In particular, we may process personal data where necessary:

(a) In the context of the performance of the contract between you and Urbasolar, for  example to provide you with our online services, in accordance with our terms of use, or to process your application for a job (pre-contractual measure);

(b) for the pursuit of our legitimate interests (see examples below);

(c) on the basis of a valid consent that has not been revoked, for example for the use of cookies on this website or our commercial prospecting activities;

(d) to comply with legal obligations to which we would be subject, for example to respond to a request for disclosure of data received from a competent authority.

Legitimate interests include, for example:

(a) our customer support and business relationships (e.g. contact, communication with our business partners);

(b) advertising and marketing activities;

(c) opportunities to get to know users of our website and online services better;

(d) the improvement and development of our products and services (e.g. IT security related to the use of our website, the improvement of our online service offer);

(e) intra-group management involving data exchanges with other entities of the Axpo group.

In general, there is no obligation to provide us with personal data. However, we need to collect and process the personal data necessary to establish and execute an employment relationship with you or with a company for which you work. In addition, the processing of connection data and certain other technical data  when using the Web website is necessary  for the proper functioning of the latter.  When you communicate with us, we must at least process the personal data that you transmit to us or that we transmit to you.

4. Your rights in connection with the processing of personal data

You have the following rights under applicable law in relation to the processing of your personal data:

Right to information: You can consult this privacy policy at any time from all pages of our website  and take a copy.

Right of access: You have the right at any time to request information about the personal data we process about you free of charge.  You can also request a copy of your personal data that is processed by us.  In some cases, this right may be limited or excluded, including in cases of doubt about identity or when necessary to protect others.

Right to rectification : You have the right to request the rectification of inaccurate or incomplete personal data.

Right to erasure: You have the right to request the erasure of your personal data when it is no longer necessary for the intended purposes, for example when it is processed on the basis of your consent and you have withdrawn that consent, when an objection to the processing has been made or when the personal data has been processed unlawfully.

Right to restriction of processing : Under certain conditions, you have the right to request the limitation of the processing of your personal data , for example when you dispute the accuracy of your personal data.

Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, insofar as the actual processing of the data took place with your consent or was necessary for the performance of a contract and the processing was carried out automatically.

Right to withdraw consent: Where the legal basis for the processing of your data is consent, you have the right to withdraw your  previously given consent for the processing of your data at any time. Withdrawal of consent only applies for the future. Processing activities that have been carried out before this withdrawal on the basis of your consent are excluded from this right and remain lawful.

Right to object to processing: You have the right to object to processing at any time for reasons relating to your particular situation. A right to object to processing exists without reason, in particular for the processing of data in the context of  direct marketing (e.g. newsletters).

To exercise your rights, please contact the Data Protection Officer (email:

Please note that these rights are not unlimited and are exercised in accordance with the conditions and limitations provided by the applicable regulations.  If, in accordance with the regulations, we do not accede to your request, we will inform you of the reason for refusal.

Right of appeal: You have the right to lodge a complaint with the competent supervisory authority   if you consider that your rights have not been respected when carrying out data processing. In France, you can refer the matter to the Commission Nationale de l’Informatique et de Libertés (CNIL), in particular on its website (

5. Disclosure of your personal data

We may disclose the personal data we process for the purposes described in this Privacy Policy within the Axpo Group and other Axpo subsidiaries. Disclosure takes place exclusively for intra-company management purposes (e.g. accounting, centralized customer management, etc.)

Your personal data is only disclosed to third parties outside Urbasolar to  the extent necessary for the provision of our services, when this third party is a service provider acting on our behalf and according to our instructions,  in particular for the hosting or maintenance of our databases, software and website, the management of the customer relationship and our marketing activities. These companies are contractually obligated to Urbasolar to comply with applicable laws and our privacy policy when processing your personal data. In addition, Urbasolar may only disclose your data to third parties if and to the extent that this is necessary in accordance with applicable law, court decisions, or required by regulation.

6. Data transfer abroad

The Axpo Group produces, trades and sells energy in Switzerland, Europe and the United States. Therefore, we may transfer your data to recipients of the Axpo Group outside your country of residence and possibly in a country that does not have an adequate level of data protection according to European legislation. If we transmit personal data to such a country, we are obliged to adequately ensure the protection of your personal data, for example through contracts with recipients, such as  the European Commission’s Standard Contractual Clauses  which you can consult here.  (

7. Data retention

We retain your personal data in accordance with data protection law for as long as necessary for the purposes described in this Privacy Policy.

If an application procedure is successful, the data provided in this context may be stored for the purpose of processing the employment relationship in accordance with the legal provisions and, if necessary, to conclude the employment contract. If no employment contract is concluded with the applicant, the application documents are automatically deleted two years after notification of the rejection decision, insofar as there are no other justified interests contrary to erasure on the part of the data controller.

8. Data security

We take adequate technical and organisational measures to protect your personal data. Your personal data is only accessible to people who need it for their purposes and the purposes described in this privacy policy (e.g. HR staff, IT system administrators). These persons are all obliged to treat personal data confidentially and only in accordance with current data protection regulations. The transmission of data takes place in encrypted form and through an open, cross-border network accessible to all.  Axpo Holding AG has implemented security measures to protect data against unauthorized access and to guarantee the authenticity of the websites, the integrity of the data and the confidentiality of the data transmitted by the group’s internal network (Intranet). Nevertheless, zero risk does not exist because of the risks inherent in the use of the Internet: the loss of transmitted data, their consultation by unauthorized third parties  or their modification, alteration or unauthorized disclosure cannot be totally  Excluded. Therefore, this may result in the disclosure or modification of your data, including in countries that do not have an adequate level of data protection.

9. Changes

This Privacy Policy may be amended from time to time to take into account any legal or regulatory, technical, economic or other developments. The latest version of the privacy policy is available on the website and applies at the time your personal data is processed.

Updated version on february 04, 2022